ABOUT QUESTION AND ANSWER
Hi, we have listed FAQs as many as possible which are often questioned by customers. You may input keyword to search your interested topics. If you don’t find the interested topics, we will advise you to click left column ”shooting of problem”, finding your answers further.
Is it possible for your company to send engineer to install machine for commissioning, even train our workers?
Yes, we can send our engineer to your factory for installing, commissioning, training. We have some engineers flying among different countries for after sale service and technical support. As per experience, usually 5-7 days is enough. So before shipment, we need you to prepare invitation letter for visa. But please be noted that all cost happened for visa, travel, hotel should be paid in advance by customers. And we cannot guarantee each visa is successful.
If we buy your machines, is there any warranty?
Yes, definitely. Totally 1 year warranty after shipment for mechanical parts, hydraulic parts, electric components. We are responsible for broken parts within one year. We will supply those parts in free way but the possible transportation cost should be paid by clients.
If I am interested in your machines, how to proceed the order?
It is easy. You send us inquiry, we will give you quotation and delivery time. If you confirm, we will send proforma invoice for down payment. After down payment, we will arrange production. Before delivery, we will send trial-running video to you. And after full payment cleared, we will arrange shipment. Or you can inspect machines in our plant before payment done.
I need to make some plastic parts and need some machines, but I have no exact idea on how to choose the machine. Can you help us?
Yes, we are glad to support you in free way. We have experienced technical engineers who will guide you to choose suitable machines. You may provide detailed information to us including products name, picture, sizes, weight, output, etc. You can email to us or leave your message in this page “support & service” “shooting of problem”.
What is the difference between your plastic molding machines and other plastic machines?
Our plastic molding machines is servo motor machines which is rapid, safe, energy-saving, environment-friendly，human-friendly, future-friendly. We have dozens of patents in improving machines performance. Furthermore, we design the machines with the idea of modularization so the machines can be customized as per clients’ demand and be compatible to future technology.
What is the difference compared with other plastic injection machines suppliers?
There are hundreds of plastic machines makers around us. But some are only for domestic market, some are only for undeveloped market like south-east Asia, Mid-east, Africa, etc. So Each injection machines supplier has different market positioning and quality level. We are mid-size company but our market positioning is mid-high market. USA, Canada, Japan, Korea, Europe, Russia, Australia, South America is our target market as well as high end customers from other market. Our machines are with certification like CE, UL, KS, etc. We only supply high quality machines. For high end customers, we are the best choice due to higher ratio of performance to price. Even, our customers can order custom-made machines from us.
Which kind of plastic injection machine you are dealing with ?
We mainly make horizontal plastic injection molding machines ranging from 1000kN to 13000KN. Our standard series of injection machines are servo-motor driven.
If i Need Green Color machine,can you do it for us?
Yes,please give us the color sample.So we can do it for you.
Can you change the power source for us? Say:we need 3 Phase 220V 60HZ
When you place order,please write clearly.Then we will change the electric system for you.
Computer sytem,Except English, can you change other language,say: French,Spanish,Arabic,Russian.
Yes,when you place order,please tell us the language which you required. Standard one with English,Japanese,Chinese,Korea.
How Many spare parts you will prepare for customer?
Spare parts included: mould clamp, long and short nozzle,heating band,Wrench,Switch,Thermocouple,Operation manual Tool box,Lubricate Oil,Sealing,Filter etc.
If you do not get a satisfactory answer, you can also contact us through the form below, we will give you a reply in the shortest possible time, give you the most satisfactory answer.